Shipping & Processing
At North Zero Nicotine Vape, we aim to process and ship eligible orders efficiently. This page explains our order processing, shipping, tracking, and delivery policies.
Please review the information below before placing an order.
Order Processing
Orders are processed during our regular business hours.
Most orders require 1–2 business days for processing before they are handed over to the shipping carrier. Processing times may vary depending on order volume, product availability, payment verification, age verification, and other circumstances.
Orders placed on weekends or public holidays may begin processing on the next business day.
You will receive an order confirmation after your purchase has been successfully submitted. A shipping confirmation with tracking information will generally be provided once your order has been dispatched.
Shipping Time
After your order has been processed, it will be shipped using an available shipping carrier and service.
Estimated delivery times may vary depending on:
- Shipping destination
- Shipping method selected
- Carrier availability
- Weather conditions
- Order volume
- Holidays and weekends
- Other circumstances outside our control
Shipping estimates are not guaranteed delivery dates. Actual delivery times may vary.
Shipping Restrictions
Orders are shipped only to locations where the sale and delivery of the applicable products are legally permitted.
Certain products may be subject to age restrictions, shipping restrictions, or other legal requirements. We reserve the right to cancel or refuse an order when shipping the order would violate applicable laws or regulations.
Customers are responsible for providing accurate shipping information and complying with applicable laws in their location.
Possible Shipping Delays
Although we work to process and ship orders promptly, delays may occasionally occur.
Possible causes include:
- Severe weather
- Carrier delays
- High shipping volumes
- Incorrect or incomplete addresses
- Transportation or logistical issues
- Holidays and weekends
- Delivery restrictions
- Age-verification or order-verification requirements
If your shipment is delayed, please check the tracking information provided by the carrier for the latest updates.
Tracking Your Order
Once your order has shipped, you may receive a shipping confirmation containing your tracking information.
You can use the tracking number to check the latest status of your shipment through the applicable carrier.
Please note that tracking information may take some time to become active after an order has been shipped. In some cases, there may be a delay before the carrier records the first tracking scan.
If you cannot locate your tracking information or believe there is an issue with your shipment, please contact our customer support team.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing complete and accurate shipping information when placing an order.
If an order is returned to us because of an incorrect, incomplete, or undeliverable address:
- Additional shipping charges may apply if the order needs to be reshipped.
- Reshipping may require confirmation of the correct address.
- If a refund is requested for a returned shipment, original shipping charges may not be refundable.
If you notice an error in your shipping address after placing an order, contact us as soon as possible. We cannot guarantee that address changes can be made after an order has entered processing or been shipped.
Lost, Damaged, or Missing Packages
If your package arrives damaged, please contact us promptly and provide photographs of the package and product when requested.
If tracking information indicates that a package has been delivered but you have not received it, please first check with household members, neighbors, building management, or the carrier for additional delivery information.
We may work with the shipping carrier to investigate eligible missing or damaged shipments. Any replacement or refund will be handled in accordance with our Refund Policy and applicable laws.
Packages reported as stolen after confirmed delivery may not be eligible for replacement or refund.
Replacement and Warranty Shipments
Replacement shipments approved under our Refund, Returns & Exchanges, or Product Warranty policies may be subject to applicable carrier terms and shipping restrictions.
Customers may be required to provide photographs, order information, or other documentation before a replacement shipment is approved.
Replacement products are subject to availability and applicable legal and age-verification requirements.
Delivery Estimates
Any delivery timeframe displayed on our website or provided during checkout is an estimate only.
We are not responsible for delays caused by shipping carriers, severe weather, natural events, incorrect addresses, customs or regulatory requirements, or other circumstances beyond our reasonable control.
Contact Us
If you have questions about an order, shipping status, or delivery issue, please contact our customer support team. support@northzeronicotinevape.com