Refund & Returns
At North Zero Nicotine Vape, we want you to have a straightforward shopping experience. This Refund Policy explains when refunds may be available for purchases made through our website.
Please read this policy carefully before placing an order.
Order Cancellation
If you need to cancel your order, please contact us as soon as possible after placing it.
Once an order has been processed, packed, or shipped, we may not be able to cancel it. In such cases, you may need to follow our Returns & Exchanges policy, where applicable.
Damaged or Defective Products
If your order arrives damaged, defective, or with an incorrect product, please contact our customer service team as soon as possible.
To help us review the issue, please provide:
- Your order number
- A description of the problem
- Clear photographs of the product and packaging
- Any other information reasonably required to verify the issue
If the product is confirmed to be damaged, defective, or incorrectly supplied, we may offer a replacement, store credit, or refund, depending on the circumstances and availability.
Refund Eligibility
Refund eligibility may depend on the condition of the product, the reason for the return, and applicable laws and regulations.
For health, safety, hygiene, and product-integrity reasons, opened, used, or tampered-with vaping products may not be eligible for return or refund unless the product is defective, damaged during delivery, or otherwise covered by applicable consumer protection laws.
Age-restricted products must also comply with all applicable age-verification and legal requirements.
Non-Refundable Situations
A refund may not be available when:
- The product has been used or opened, except where required by applicable law
- The product has been damaged through misuse, improper handling, or unauthorized modification
- The customer provides incorrect shipping information
- The customer refuses or fails to accept a delivery without an eligible reason
- The request falls outside the applicable return or refund period
- The product does not meet the return requirements described in our Returns & Exchanges policy
Refund Process
Once we receive and review an eligible refund request, we will notify you whether the refund has been approved.
If approved, the refund will generally be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
Shipping Costs
Original shipping charges may not be refundable unless the refund is related to an incorrect, damaged, defective, or otherwise eligible order, or where applicable law requires otherwise.
Return shipping costs may also be the customer’s responsibility unless the return is due to an error on our part or another circumstance covered by this policy or applicable law.
Contact Us
If you have questions about a refund or need assistance with an order, please contact our customer support team.