Lost or Missing Package
What to Do
Please do not contact the carrier directly
To protect your claim and avoid delays, we handle the investigation with the shipping carrier on your behalf.
Step 1: Check tracking first.
- If your tracking shows “In Transit,” “Delayed,” or has not updated recently, please allow up to 2-3 business days for carrier scanning.
Step 2: Contact us using this form (required)
- Submit your order details and we will open/continue the carrier case for you.
Step 3: What we do next
- We will review the tracking, confirm delivery attempts (if any), and contact the carrier’s claims team if the package is lost or will not arrive.
Response time: We will update you within 5-7 business days.
Carrier calls slow things down: When customers call the carrier separately, it can create multiple references and delay the investigation. That’s why we request customers contact us only.